You have agreed to abide by the terms and conditions as follows:
TRANSFERS Terms and conditions.
Departures:
To ensure passengers connect with their flights, Transportranspot passengers should aim to be ready and waiting outside their accommodation, house or designated pick-up address at least 5 minutes prior to their scheduled pick-up time.
Transportransport endeavours to keep waiting times to a minimum, although in the case of exceptional circumstances that may occur beyond our control, we are not responsible for delays incurred. This includes unforeseen traffic/ incidents along the way.
You should arrive at the Domestic terminal 1.5 hours prior to departure and for International, 3 hours prior to your departure time.
Domestic Arrivals: Sydney
Domestic passengers are met at the rideshare priority pickup area.
Passengers who have requested and paid for limousine pickup, will be picked up CURBSIDE at domestic T2 or T3.
If booked on our minibus, the pickup will be in the minibus pickup area which is at the U Bend between T2 and T3 terminals. Remember our minibus service to Airports and Cruise Terminals are for group bookings only and NOT operated as a shuttle service
We allow up to 45 minutes for dis-embarkment and baggage collection for domestic flights and waiting time as standard.
International arrivals- Sydney
Please make sure you have an Australian sim in your phone or access to WhatsApp so you can contact your driver on arrival.
After you have taken your phone off flight mode it is a good idea to turn your phone completely off and back on again to reset and connect you to your network provider. Doing this allows you to receive messages and instructions from our drivers.
We allow 1 hour waiting time for international flights.
The driver will message you upon your arrival.
Please text or call once you have landed. It is essential to make contact with the driver.
When you exit customs, please contact driver who will then proceed to either the Rideshare pickup carpark or the limousine depending on what you have paid for.
We allow up to 1 hour for passengers to clear customs. It is essential that after you disembark from your aircraft that you ensure your mobile is switched on so that your driver can make contact with you. We advise you to turn your phone off and back on to reactivate your network
Late Flight Arrivals:
Passengers that arrive on a delayed flight and miss their allocated pick up will need to make alternative arrangements at their own expense. Transportransport is not responsible for any flights that are delayed. However, if your flight has been delayed and you are not on the last service of the day, please contact Transportransport and we will place you on the next available service out of the airport.
It is strongly advisable for passengers to reconfirm their transfer 24 hours prior to travel. However, a text will be sent with driver contact and confirmation details the day prior to travel.
There is a $100 surcharge for pickups after 8pm PM and prior to 5:00 AM
Due to Government regulation and NSW Transport laws, smoking and the consumption of alcohol is NOT PERMITED on any / all transfer services.
Also no eating food
Under no circumstances shall Transportransport be responsible for any claim, loss or damage suffered by a passenger.
Transportransport will not be held accountable for missed flights or connections of the passenger, due to loss or damage caused by delay or unforeseen circumstances.
This includes cancellation of the service or abandonment during the course of a service, accident, mechanical breakdown, road closures, loss of luggage, burglary, theft or fire, or any other act or neglect of Transportransport staff, drivers, agents or employees acting within the course of their employment.
Baggage Pricing & Information Luggage is limited to one suitcase and one piece of hand luggage per person. Please advise Transportransport of any additional luggage at time of booking. Passengers will then be advised of any additional charges that may be incurred.
Please clearly label your luggage with your name and residential address. Passengers are advised to purchase travel insurance prior to their departure as Transportransport takes no responsibility against any loss or damage.
Excess baggage trailer hire is $60 return and must be pre booked one week prior to travel.
Surfboards must be less than 2 metres, if they exceed 2 metres, we may need a surfboard trailer or a vehicle with board racks.
Excess luggage falling outside the above groups, will have the cost confirmed by the driver upon boarding. If excess luggage not booked with office does not fit in our car or trailer your transfer may be cancelled on the spot.
Cancellation Policy on Transfers are.
- Upfront Credit Card and Invoice payments incur a 25% cancellation fee.
- If you cancel within 7 days of the booking date 50% cancellation fee applies.
- No show or cancellation on the booking date is zero refund.
- Invoice payments due 2 business days prior to booking date.
- Waiting time is charged at $1 per min starting from 60minutes after your booking / arrival time for domestic and 60 min for international.
- Cleaning charges may apply if excessive cleaning is required.
Pricing Policy
All prices are inclusive of GST and are shown in Australian dollars.
Updates & Amendments
All Bookings require payment in advance full paymentor a 50% deposit.
Transportransport may at any time amend this website’s terms and conditions without notice. All amendments are posted on the website and will take effect immediately.
Bookings
- After submitting the booking form we will send an email/or SMS to inform you of availability and to confirm the pick-up time, airport meeting point, contact phone numbers and all associated costs and details.
- All return bookings or one-way transfers must be secured or paid for prior to your date of departure. (Without exception)
- Credit card transactions incur a 2.2% fee
- Transportransport accepts no liability or responsibility for delayed or cancelled flights and delays due to traffic and traffic accidents. If for any reason we fail to pick up our passengers on the designated date and/or time, we shall not be responsible for the payment of airfares, accommodation, taxi fares, train fares or bus fares or any other related expenses.
- Refunds will only occur in the instance where we fail to provide the service that is booked and paid for.
If your flight into Sydney Airport is delayed or cancelled, phone us so that we may inform the driver and reschedule your transfer.
- Our Drivers & Cars run to a schedule and our drivers, by law, must adhere to government regulated driving hours. If your delayed flight arrives at a time that does not suitably connect with our scheduled vehicle /bus departure times, we are under no obligation to provide you with a pickup at a time that is outside our scheduled operating hours.
- Transportransport cannot guarantee our cars will operate to the exact times that passengers are booked in for or the availability of seats hence, vacancies may not always be available at the time/s you require to travel.
- All internet bookings will be processed and will then be confirmed by email and/or SMS text. If you do not receive confirmation, please contact office. We will not be responsible for any bookings not confirmed by our office.
TOURS
Terms and Conditions
All tours are pre booked and must be paid in full 7 days prior to the tour Cancellations within 7 days incur a 50% cancelation fee For wine tours our fees are for transport only unless otherwise quoted. We do not allow food or drink ( other than water) to be consumed in our vehicles. Drunk or disorderly conduct will not be tolerated and may result in the termination of the tour. We will do our very best to keep to the times requested on your itinerary but this is also dependant on the various stops and venues for which we have little control. A day tour is 8 hours door to door from time of pickup to time of drop off. A half day tour is 4 hours from time of pickup to time of drop off. 2 day (or more) tours will incur accomodation fees for drivers at a min 4 star hotel.
CONCERT/ EVENT SHUTTLE
Terms and Conditions
Concert / Event shuttles must be paid for in full at time of booking and non refundable within 7 days prior to the concert date.
Cancellations prior to 7 days from the concert/event will incur a 50% cancellation fee.
You will be given a pickup time once ALL seats on the shuttle are confirmed, once driver arrives at your pickup designated time you have a window of no more than 5 min to board the shuttle.
The shuttles arrival at the venue is aimed at not less than 30 min prior to commencement of the concert/ Event
Once concert/event has ended you are required to make your way to the shuttle which will drapery no later than 40 min after concert end.
Anyone who misses this deadline without contacting driver will be left behind ( at drivers discretion)
No refund given if you miss the departure and once shuttle has departed it will not return to pick you up so please be mindful of departure times.